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Privacy Policy

At Shiveno, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase through our website.

1. Information We Collect

When you place an order or use our website, we may collect information such as:

Name
Mobile number
Email address
Billing and shipping address
Order and transaction details
Information required for customer support

Payment details are processed securely through our authorized payment service providers.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support.
Process returns, exchanges, and refunds.
Send order and delivery updates.
Improve our website, products, and services.
Prevent fraud and maintain website security.

3. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only when necessary with trusted service providers such as payment gateways, delivery partners, technology/service providers, or when required by law.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and provide a better shopping experience.

You can manage or disable cookies through your browser settings.

5. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of online transmission or storage can be guaranteed to be completely secure.

6. Third-Party Links

Our website may contain links to third-party websites or services. Shiveno is not responsible for the privacy practices or content of such third-party websites.