Refund and Returns Policy – Testing Shiveno

Overview

At Shiveno, we want you to be happy with every purchase. If you receive a product that is damaged, defective, incorrect, or does not meet your expectations, you may request a return or exchange in accordance with the policy below.

1. Return & Exchange Period

You can request a return or exchange within 7 days from the date of delivery.

To be eligible for a return or exchange, the product must:

Be unused and unworn.
Be unwashed and free from any stains, perfume, makeup, or other marks.
Have all original tags and labels attached.
Be returned in its original packaging.
Be in its original and resalable condition.

Products that do not meet these conditions may not be accepted for return or exchange.

2. Products Eligible for Return or Exchange

A return or exchange may be requested in the following cases:

Wrong product received.
Damaged product received.
Manufacturing defect.
Product received in a different size than ordered due to an error from Shiveno.
Size exchange, subject to product availability.

For size exchanges, the replacement product will be provided only if the requested size is available.

3. Non-Returnable Products

The following products may not be eligible for return or exchange:

Products that have been used, worn, washed, altered, or damaged after delivery.
Products without original tags or packaging.
Products with stains, odors, or signs of use.
Products damaged due to improper handling or washing.
Products returned after the 7-day return/exchange period.
Products purchased under specific clearance or final-sale offers, where the product page clearly states that the item is non-returnable.

4. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

For verification, we may ask you to provide:

Your order number.
A brief description of the issue.
Clear photographs of the product.
A short unboxing video, if available.

Our team will review the request and, if approved, arrange the appropriate return, replacement, or refund.

5. Return & Exchange Process

To request a return or exchange:

Contact our customer support team within 7 days of delivery.
Share your order number and the reason for the return or exchange.
Provide photographs or other information if requested.
Our team will review and approve the request.
Once approved, the product will be collected from the delivery address, where pickup service is available.
After the product is received and passes our quality check, the return, exchange, or refund will be processed.

Return pickup may take approximately 3–7 working days, depending on the pickup location and courier availability.

6. Refund Policy

Refunds will be processed after the returned product is received and successfully passes our quality inspection.

Once the refund is approved, it will generally be processed within 5–10 working days.

For prepaid orders, the refund will be made to the original payment method, subject to the payment provider’s processing time.

For Cash on Delivery (COD) orders, the refund may be processed through a suitable bank account or UPI details provided by the customer.

The actual time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

7. Exchange Policy

Shiveno provides size/product exchanges subject to availability.

If the requested replacement size or product is unavailable, you may be offered a refund instead, depending on the circumstances and our return policy.

Exchange requests must also be made within 7 days of delivery and the product must meet all return conditions.

8. Return Shipping Charges

If the return or exchange is due to a wrong, damaged, or defective product received from Shiveno, Shiveno will arrange the return pickup at no additional cost, where pickup service is available.

For other reasons, such as a change of mind or size preference, return/exchange shipping charges may apply.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, you may receive the order and request a return or exchange according to the applicable return policy.

For prepaid cancelled orders, the refund will be processed to the original payment method.

10. Important Note

Shiveno reserves the right to reject a return or exchange request if the product does not meet the conditions mentioned in this policy or if there is evidence of misuse, damage, alteration, or fraudulent activity.

We recommend checking your order carefully upon delivery and contacting our support team as soon as possible if there is any issue with your product.